Acclaimed Home Warranty: reviews, coverage, cost (2020)

When considering whether a provider is the best home warranty company for you, it’s always a good idea to get quotes from competitors so you can compare costs. We recommend American Home Shield, a leader in the industry since 1971, as an alternative provider to think about. To get a free quote, call 844-529-9298 or fill out this easy form to get started.

In this article:

• Quick take: Acclaimed Home Warranty

• Plans and coverage

• Cost of premiums and fees

• Quotes and claims

• Acclaimed Home Warranty Reviews

• Our conclusion: Acclaimed Home Warranty

• Other recommended provider: American Home Shield

• Do you need a home warranty?

• Frequently asked questions

Quick take: Acclaimed Home Warranty

3 things to know about Acclaimed Home Warranty

1. Available in four states: Acclaimed Home Warranty is only available to homeowners in Arizona, Nevada, Utah, and Texas.

2. Low service fees: All Acclaimed Home Warranty plans come with service fees of $60-$70, lower than the industry average.

3. Coverage for unknown pre-existing conditions: Unlike many other home warranty companies, Acclaimed will cover problems or defects that can’t be detected by a visual inspection or by turning an appliance on.

Acclaimed Home Warranty offers low fees and robust coverage for many home appliances and systems, but only to those in four states. The premiums for Acclaimed plans are on the higher end of the scale, but the company also receives consistently good customer reviews. The biggest issue, of course, is limited availability across the country.

Plans and coverage

Acclaimed Home Warranty offers at least three plans to homeowners in its coverage areas.

	Standard Plan	Premium Plan	Ultimate Plan
Air conditioning	✔	✔	✔
Heating	✔	✔	✔
Ductwork	✔	✔	✔
Heat pump	✔	✔	✔
Thermostat	✔	✔	✔
Plumbing systems	✔	✔	✔
Drain line stoppages	✔	✔	✔
Toilet parts	✔	✔	✔
Water heater (up to 50 gal)	✔	✔	✔
Interior electrical systems	✔	✔	✔
Exhaust fans	✔	✔	✔
Circuit breakers	✔	✔	✔
Ceiling fans	✔	✔	✔
Panels and subpanels	✔	✔	✔
Garage door systems	✔	✔	✔
Oven/range/cooktop	✔	✔	✔
Dishwasher	✔	✔	✔
Built-in microwave	✔	✔	✔
Garbage disposal	✔	✔	✔
Trash compactor	✔	✔	✔
Re-key service	✔	✔	✔
Preseason HVAC tune-up	✔	✔	✔
Filter delivery	✔	✔	✔
Garage door reprogramming	✔	✔	✔
Discounted home security	✔	✔	✔
Central vacuum		✔	✔
Registers		✔	✔
Grills		✔	✔
Heat lamps		✔	✔
Angle stops and gate valves		✔	✔
Toilet replacement		✔	✔
Interior hose bibs		✔	✔
Shower heads		✔	✔
Shower arms and faucets		✔	✔
Refrigerator			✔
Washer/dryer			✔

In Texas, all plans also include subterranean termite treatment and coverage for central vacuums and disposable filters.

In Utah, homeowners have access to two extra plans. The Premium + Plan covers everything in the Premium Plan plus a refrigerator, and the Premium + One Plan adds no-fault coverage to the Premium + Plan. The Ultimate Plan also adds coverage for exterior hose bibs, R-22 conversion, and radiant heating/broilers. Check the company’s website for more details.

Optional add-ons: A premium coverage upgrade (adds a list of parts to the Standard Plan) and no fault coverage (improper installation, haul-away, code violations, permits up to $250) are also available to add to any plan. Other add-on options vary by state and include:

• Additional kitchen appliances

• Grinder pump

• Limited roof leak

• Septic system, pumping, and sewage ejector pump

• Stand alone refrigerator, freezer, ice maker, or wine cooler

• Swimming pool/hot tub

• Well pump

• Water heater

State availability: Available in Arizona, Nevada, Texas, and Utah.

Costs of premiums and fees

Pricing for Acclaimed Home Warranty’s plans varies by state. Here are the prices for a single-family home of less than 5,000 sq. ft. Notice that you can save by paying a yearly lump sum instead of by month.

	Arizona	Nevada	Texas	Utah
Standard Plan	$35/month $450/year	$45/month $475/year	$47/month $495/year	$35/month $400/year
Premium Plan	$40/month $550/year	$50/month $550/year	$55/month $595/year	$45/month $475/year
Premium + Plan	N/A	N/A	N/A	$50/month $500/year
Premium + One Plan	N/A	N/A	N/A	$53.50/month $550/year
Ultimate Plan	$54/month $650/year	$60/month $635/year	$62/month $675/year	$55/month $600/year
Trade service fee	$65	$70	$65	$60
Premium coverage upgrade	$75	$75	Included in Premium and Ultimate Plans	$75
No-fault coverage	$60	$60	Included in Premium and Ultimate Plans	$60

Optional add-ons: Extra coverage options are priced individually and range between $45 and $195.

Quotes and claims

As with most home warranty providers, Acclaimed Home Warranty makes it easy for you to get a free quote for your home. Just call 888-494-9460 or enter your information in the contact form on the company’s website.

The quickest way for Acclaimed customers to file a claim on their contract is by calling the above toll-free number during business hours. However, you can also contact the company through the website. Within 48 hours, the company will send one of its contractors to your home to diagnose and fix the problem. That’s when you’ll pay your trade service fee directly to the technician.

Acclaimed Home Warranty reviews

The Better Business Bureau (BBB) has given Acclaimed Home Warranty, which also has BBB accreditation, an A+ rating for transparency in business practices and handling of customer complaints. Positive Acclaimed Home Warranty reviews left by customers tend to mention great customer service, and negative reviews have alluded to repairs that were not covered.

Negative:

Why pay $475 for a so-called ultimate home warranty plan, then have them refuse to pay when it comes time to cover something??? They claim it was a ‘pre-existing condition’ when it wasn’t noticed prior to the house purchase. Which would make it a possible unknown pre-existing condition, which should still be covered. – Michael H. via BBB

I had a leak in my water main going into my home. I was able to locate the leak and found it was under the floor inside the walls of my home. This leak repair is covered under my warranty. However, the person they sent to my home to fix the leak is not a licensed plumber. They are licensed to do work outside the home, but nothing within the walls. This is confusing because they only cover plumbing within the walls, but yet send somebody out who legally can only do work outside the walls. – Christof S. via BBB

Positive:

I’m a new homeowner and this is my first time with a home warranty company. We had a septic issue that was causing a backup. Even though I was being considerably difficult and was very upset they did everything in their power to help me out in a professional and caring manner. I am having some HVAC issues we are working with them on now. Jasmine by the way is amazing! – Howard W. via BBB

My experience through Sandra has always been a positive one. She’s always super quick to respond and attentive to the situation. She makes sure the process goes swiftly throughout and oversees well. I’m grateful for her help and Acclaimed Home Warranty’s aid with my home. Thank you guys! Especially to Sandra. – Eric O. via BBB

Our conclusion: Acclaimed Home Warranty

If you live in Arizona, Nevada, Texas, or Utah, Acclaimed Home Warranty might very well be the right choice for your home. This provider offers very comprehensive coverage that even includes unknown pre-existing conditions. While the company’s premium prices are on the higher end of the scale, the service call fees are lower than average, making this a good choice for homeowners who anticipate needing to use their home warranty frequently during the contract period.

While Acclaimed Home Warranty offers a variety of coverage options, the details can get a little confusing between states. If you’re seriously considering a plan from Acclaimed, make sure you’re looking at the documentation for the correct state, as there are many small differences, even between plans with the same name. Finally, and obviously, if you don’t live in one of the four states mentioned above, you’re out of luck.

Our recommended provider: American Home Shield

For homeowners in any state, we recommend American Home Shield (AHS). Here are some advantages that AHS has over Acclaimed Home Warranty:

1. Nationwide availability: AHS offers coverage in every state except Alaska.

2. Coverage for improper installation or repair and insufficient maintenance: AHS also covers unknown pre-existing conditions but adds coverage for even more potential issues that many home warranty providers exclude.

3. Industry experience: AHS has been in business for nearly 50 years — that’s nearly five times as long as Acclaimed Home Warranty.

Additionally, AHS offers premium prices that are around the same as Acclaimed. To find out how much an AHS plan will cost you, call 844-529-9298 or fill out this easy form.

Do you need a home warranty?

Home warranties cover repairs and even replacements for critical home systems and appliances that break down due to wear-and-tear damage. Most of these warranties have no upper age limit on covered items, nor do they require a home inspection before coverage can begin.

For home buyers and sellers, these contracts provide invaluable peace of mind, since neither party will be required to shell out large sums of money for repairs. However, even homeowners not involved in a real estate transaction can benefit from the financial protection that a home warranty provides.

Frequently asked questions

Does Acclaimed Home Warranty allow me to choose my own contractor?

Acclaimed Home Warranty does not allow customers to choose their own technician to complete covered repairs. Instead, Acclaimed representatives will contact someone on their list of approved, vetted contractors to diagnose and fix the problem.

What if I need emergency repairs to a covered item?

Although Acclaimed Home Warranty promises to get a contractor to your home within 48 hours, if you indicate that your problem is an emergency, representatives will do their best to get a technician to you within 24 hours. The company considers an “emergency” to be a problem that threatens your health and safety, causes ongoing damage to your home, or causes heating or air conditioning loss during a period of extreme temperatures.

How long has Acclaimed Home Warranty been in business?

Acclaimed Home Warranty was founded in Sandy, Utah, in 2014.

Our Methodology

Because our consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to define our rankings of the best home warranty companies. The system takes several ranking factors into account, all based on data we collected from dozens of home warranty providers across the country.

Our ranking factors include:

• Overall plan options (5 points possible, weighted X5)

• Cost (5 points possible, weighted X5)

• Trust (5 points possible, weighted X5)

• Customer service (5 points possible, weighted X2)

• State availability (5 total points possible)

• Additional benefits (5 total points possible)

• Coverage specifics (5 total points possible)

All company data is monitored on an ongoing basis so that all rankings and information remain up-to-date. Read the full breakdown of our ranking methodology for more information.